Summer storms over Kent cause some problems, including the loss of a Life Line service.

Most of Kent probably experienced some stormy activity on Tuesday night. It kept me awake, and the rain was immense!

 

Sometimes there are people who then experience dead equipment the next day, and Wednesday had no shortage of calls.

Most of the calls were regarding the total loss of TV reception where equipment needed to be replaced in order to restore full service.

 

There was one call however that I felt took priority over the rest and that was one that came in from Hothfield. It was a guy who’s wife had a Life-Line system installed, it is needed if she runs in to any difficulties in and around their home. She presses a button either on a main unit, or on a pendant and it puts her through to someone directly who can asses the situation and arrange for medical assistance if needed.

 

The storm had stopped this from working, and I was called to attend. It turned out that the master socket within the property had taken the full brunt of a surge, and had given up. After replacing this and testing the other sockets in the house, I went on and performed a Life-Line test call. Everything was left working 100%, and I left them both feeling very happy that it was all back to normal. They are now safe in the knowledge once again that if needed, there would be a rapid medical response at the press of a button.

 

www.ashfordvision.co.uk

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BT Openreach struggle with the removal of a business telephone system.

A property owner who used to run a business from their home had issues with what had become a faulty redundant Samsung DCS-816 telephone system.

He no longer had the requirement for an operational system, but did need a working residential phone line with extensions.

 

After his phone line went dead through his telephone system, he called BT to come and bypass it so he could remove it from his property and be left with a standard working line. He had numerous engineers attend over a period of a couple of weeks and not one could do this, 2 engineers spent all day there!

 

Getting frustrated, the customer called Ashford Vision to come and have a look, and gave me the full run down on the phone prior to my arrival.

4 hours in and the faulty system was out and the wiring was reconfigured to run a newly positioned master socket and 2 extensions.

 

Ashford Vision: 1

BT Openreach: 0

 

www.ashfordvision.co.uk